{"id":1066,"date":"2020-04-14T08:45:09","date_gmt":"2020-04-14T08:45:09","guid":{"rendered":"https:\/\/www.ctagroup.eu\/?p=1066"},"modified":"2020-04-14T08:45:09","modified_gmt":"2020-04-14T08:45:09","slug":"interview-de-dagmar-stulens-supply-chain-manager","status":"publish","type":"post","link":"https:\/\/www.ctagroup.eu\/fr\/2020\/04\/14\/interview-de-dagmar-stulens-supply-chain-manager\/","title":{"rendered":"Interview de Dagmar Stulens, Supply Chain Manager"},"content":{"rendered":"

J\u2019ai rejoint CTA Group en 2010, l\u2019ann\u00e9e d\u2019anniversaire <\/span>des 30 ans d\u2019existence de la soci\u00e9t\u00e9. J\u2019ai d\u00e9marr\u00e9 en tant que r\u00e9ceptionniste puis j\u2019ai rapidement rejoint l\u2019\u00e9quipe commerciale pendant une ann\u00e9e, pour ensuite faire le choix de d\u00e9velopper mon exp\u00e9rience au niveau du d\u00e9partement shipping.<\/p>\n

Cette facette de l\u2019entreprise m\u2019a attir\u00e9 de mani\u00e8re assez naturelle, tout simplement car l\u2019exp\u00e9dition requiert une grande diversit\u00e9 de t\u00e2ches et d\u2019expertises, et j\u2019y ai ressenti une r\u00e9elle satisfaction personnelle et collective \u00e0 chaque fois que nous avions cl\u00f4tur\u00e9 un projet.<\/p>\n

Je consid\u00e8re le fait d\u2019avoir \u00e9t\u00e9 activement impliqu\u00e9e dans 3 d\u00e9partements diff\u00e9rents comme un r\u00e9el avantage, puisque j\u2019ai la connaissance et l\u2019exp\u00e9rience \u00e0 propos des diff\u00e9rentes \u00e9tapes allant jusqu\u2019\u00e0 la satisfaction finale de nos clients.<\/p>\n

R\u00e9organisation du d\u00e9partement Exp\u00e9dition<\/em>
\n<\/b>Au fil des ans, le d\u00e9partement Exp\u00e9dition a \u00e9t\u00e9 r\u00e9organis\u00e9 et a \u00e9t\u00e9 int\u00e9gr\u00e9 dans le d\u00e9partement Logistique, en incorporant le processus de commande. J\u2019y occupe actuellement la position de Supply Chain Manager.<\/span><\/p>\n

Le fait de combiner le process de commandes avec celui de l\u2019exp\u00e9dition a \u00e9t\u00e9, selon moi, la meilleure d\u00e9cision que l\u2019on ait pu prendre au niveau strat\u00e9gique<\/p>\n

et op\u00e9rationnel. Cela nous a permis d\u2019avoir une meilleure visibilit\u00e9 et compr\u00e9hension des besoins de nos clients, sur la fr\u00e9quence de leurs commandes et cela a r\u00e9duit consid\u00e9rablement le temps de proc\u00e9dure et de gestion de chaque commande, d\u2019acc\u00e8s \u00e0 notre stock et d\u2019exp\u00e9dition.<\/p>\n

Une compl\u00e9xit\u00e9 accrue de nos activit\u00e9s<\/em>
\n<\/b>Durant mes 10 ans d\u2019exp\u00e9rience chez CTA Group, j\u2019ai pu constater que la complexit\u00e9 d\u2019activit\u00e9 a consid\u00e9rablement augment\u00e9. D\u2019un point de vue logistique, un nombre beaucoup plus important de documents est n\u00e9cessaire, ce qui signifie une information plus d\u00e9taill\u00e9e et des attentes d\u00e9sormais beaucoup plus sp\u00e9cifiques de la part de nos clients. Pour cette raison, chaque collaborateur de l\u2019\u00e9quipe Logistique est garant de ses propres clients \u00e0 g\u00e9rer, majoritairement organis\u00e9s selon la provenance g\u00e9ographique.<\/p>\n

De cette fa\u00e7on, chacun d\u2019entre nous est en mesure de d\u00e9velopper une connaissance tr\u00e8s pouss\u00e9e \u00e0 la fois du pays de destination et ses r\u00e8gles sp\u00e9cifiques, et des attentes, elles aussi, sp\u00e9cifiques du client.<\/p>\n

Notre \u00e9quipe qui g\u00e8re le stock et l\u2019entrep\u00f4t a, elle aussi, connu une \u00e9volution dans sa mani\u00e8re de travailler. Nos clients ont la ferme volont\u00e9 de r\u00e9duire leurs co\u00fbts d\u2019exp\u00e9dition, notamment en s\u00e9lectionnant avec une grande attention les \u00e9l\u00e9ments qu\u2019ils souhaitent faire transporter par voie a\u00e9rienne et ceux qui souhaitent acheminer par voie maritime.<\/span><\/p>\n

Faire faire des \u00e9conomies \u00e0 nos clients<\/em>
\n<\/b>La plupart de notre colisage\/packaging \u00e9tant effectu\u00e9 de fa\u00e7on personnalis\u00e9e, nous avons ainsi l\u2019opportunit\u00e9 et la capacit\u00e9 de v\u00e9ritablement diminuer le volume de nos colis et ainsi faire faire des \u00e9conomies \u00e0 nos clients, ce qui est, de nos jours une v\u00e9ritable plus value. Par la m\u00eame occasion, le double contr\u00f4le et la double v\u00e9rification des \u00e9l\u00e9ments \u00e0 exp\u00e9dier (quand ils arrivent \u00e0 l\u2019entrep\u00f4t et quand ils en sortent) permettent \u00e0 nos clients de recevoir exactement ce qu\u2019ils ont command\u00e9, dans des conditions optimales.<\/p>\n

Chaque jour, de nouveaux challenges<\/em>
\n<\/b>Chaque nouveau jour chez CTA Group am\u00e8ne \u00e0 faire face \u00e0 de nouveaux challenges. Ils peuvent \u00eatre d\u2019ordre g\u00e9n\u00e9ral, comme par exemple les nouvelles r\u00e9gulations sp\u00e9cifiques \u00e0 l\u2019un ou l\u2019autre pays vers lequel nous exp\u00e9dions. Mais ils peuvent aussi \u00eatre tr\u00e8s sp\u00e9cifiques.<\/p>\n

Nous exp\u00e9dions une grande vari\u00e9t\u00e9 de produits et biens, allant des toutes petites pi\u00e8ces comme des vis \u00e0 des containers remplis de composants chimiques. Nous avons la chance d\u2019avoir une \u00e9quipe formidable, agile et tr\u00e8s exp\u00e9riment\u00e9e, qui a su mettre en place une communication claire, transparente et efficace afin d\u2019\u00eatre capable de trouver une solution \u00e0 chaque situation.<\/p>\n

Des partenaires extr\u00eamement fiables<\/em>
\n<\/b>Nous collaborons, de plus, avec des partenaires extr\u00eamement fiables et que l\u2019on conna\u00eet bien, avec qui la confiance est install\u00e9e depuis longtemps. Ils font, en quelque sorte, aussi partie de l\u2019\u00e9quipe !<\/p>\n","protected":false},"excerpt":{"rendered":"

J\u2019ai rejoint CTA Group en 2010, l\u2019ann\u00e9e d\u2019anniversaire des 30 ans d\u2019existence de la soci\u00e9t\u00e9. J\u2019ai d\u00e9marr\u00e9 en tant que r\u00e9ceptionniste puis j\u2019ai rapidement rejoint l\u2019\u00e9quipe commerciale pendant une ann\u00e9e, pour ensuite faire le choix de d\u00e9velopper mon exp\u00e9rience au niveau du d\u00e9partement shipping. Cette facette de l\u2019entreprise m\u2019a attir\u00e9 de mani\u00e8re assez naturelle, tout […]<\/p>\n

Lire la suite\u2026 from Interview de Dagmar Stulens, Supply Chain Manager<\/span><\/a><\/p>\n","protected":false},"author":4,"featured_media":1062,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7],"tags":[],"class_list":["post-1066","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"acf":[],"yoast_head":"\nInterview de Dagmar Stulens, Supply Chain Manager - CTA Group<\/title>\n<meta name=\"description\" content=\"CTA Group is celebrating more than 40 years of experience, providing worldwide customers with the highest standards in terms of service. 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