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DAF TRUCK SERVICE ADVISOR (Dakar, Senegal)

  • SUMMARY :
    – Reporting to the Technical Director (Service Manager) the Mechanical services Advisor (desk clerk) assures the good application of the after sales politics of the manufacturer in the commercial district.
    – He realizes the goals set by the Workshop Manager.
    – He sells the services, feeds the maintenance activity and advises the clientele.

 

  • KEY RESPONSIBILITIES :
    – The Mechanical Services Advisor is responsible for:

    • the Customer care
    • the satisfaction of the clientele
    • being an interface between the customer and Maintenance workshop,
    • the maintenance team workload volume,
    • the application of rules, procedures, charters and standards concerning him,
    • the functional relations of his scope of activity,
    •  the user-friendliness of the reception (welcoming, clean, …)
    • the update of the workload plan  and  the commercial display of his team.

 

  • MAIN TASKS :
    – Book appointments with customers.
    – Welcome the customer in the best possible conditions.
    – Open the Repair Orders (RO) and attach all the corresponding documents.
    – Receive the vehicle and make a tour with the customer.
    – Create and document every intervention on the Repair Order (RO)
    – Make the clients sign the RO and give them a copy.
    – Validate with the customer the follow-up mode of the repairs (Call for additional works…)
    – Work in close collaboration with the Team leader
    – Inform the customer about the progress of the works.
    – Propose a return time of the vehicle to the customer.
    – Sell additional services to the appointment setting, to the reception, to the return (Meeting for future works…).
    – Comment the index card of control of the end of works and the invoice.
    – Take back the customer up to his vehicle.
    – Make sure of the payment of invoices in cash.
    – Make the daily inventory of the current vehicles with the Team leader.
    – Manage the complaints of his customers.
    – Watch the user-friendliness of the reception (Cleanliness, arrangement, waiting room, …)

If you are interested in this position and our mission, please send your CV and cover letter to jobs@ctagroup.eu