Privacy Policy

Why this privacy charter?

CTA Group values the protection of your privacy and your personal data highly. We collect and process your personal data in accordance with the applicable legal provisions, namely the Law of 8 December 1992 on the protection of privacy with regard to the processing of personal data (“Law on private life”) and the European Regulation of 27 April 2016 on the protection of individuals with regards to the processing of personal data and the free movement of such data (“Regulation”).

We wish to inform you of any possible processing of your personal data and your rights in this regard. By using our website, you explicitly agree to the collection and processing of your personal data by CTA Group as described in this document.

We reserve the right to make changes to our Privacy Charter at any time. Any substantial changes will always be clearly communicated on our website. However, we advise you to consult this document regularly.


Who processes your personal data?

CTA Group is responsible

Contact information :

CTA Group

Veldkant 3 – 2550 Kontich


Business number (VAT-BE): BE 0420 634 659


Telephone: +32 3 450 70 70


Which personal data are being collected?

The processing of your personal data is limited to what is strictly necessary to achieve the purposes pursued by CTA Group. Listed below are the categories of data involved in the processing.

Identification data

Localization data

Connection data (IP address, etc.)


What are CTA Group’s aims?

CTA Group collects your personal data for the sole purpose of providing you with an optimal, personalized and safe use of the site. The collection of your personal data may intensify when you use our site more frequently.

The processing of your personal data is therefore essential to the proper functioning of the site and the provision of our services. CTA Group undertakes to treat your personal data exclusively for the following purposes:

Allow you to access your “user account”

Ensure the processing of orders and the delivery of products

Provide after-sales service

Manage the contractual relationship

Allow billing and account management

Offer the user a general but also personalized service, which includes sending useful information and newsletters, the provision of support and the follow-up of complaints.

Improve and customize our services and products

Detect fraud, mistakes and criminal behavior

Send promotional offers if you have expressly agreed to it (direct marketing). In this case, you remain free to withdraw your consent at any time

By visiting our site, certain data are collected for statistical purposes. These data allow us to optimize your user experience. More specifically, this concerns your IP address, the geographic area of ​​your consultation, the day and time of consultation, and the pages viewed. By visiting our website, you explicitly agree to the collection of this data for statistical purposes.

You have control over the data you give us. When data is incomplete or incorrect, CTA Group reserves the right to interrupt or suspend, either temporarily or permanently, certain operations.

Your personal data are intended to be used exclusively for internal purposes. They will therefore not be sold, given or forwarded to third parties, except with your prior consent. CTA Group has taken all possible technical and organizational measures to avoid a data breach.


We also use cookies!

During your visit to our site, cookies may be placed on the hard drive of your computer. We use cookies to provide an optimal use experience to our regular visitors.

For more information on the use of cookies, we invite you to read our Cookie Policy.

If you visit our site, we advise you to activate your cookies. However, you remain free to disable them via your browser settings if you wish. For more details, we refer you to our Cookie Policy.


What are my rights?

6.1. Guaranteed fair and lawful treatment

Your personal data are always processed for the legitimate purposes explained in point 4. They are collected and processed in an appropriate, relevant and non-excessive manner, and are not kept longer than necessary to achieve the intended purposes.

All technical and security measures have been taken to minimize the risk of access or illegal or unauthorized processing of your personal data. In the event of an intrusion into its computer systems, CTA Group will immediately take all necessary measures to reduce the damage to a minimum.

6.2. Right to access

If you can prove your identity, you have the right to obtain information about the processing of your data. Thus you have the right to know the purposes of the processing, the categories of data concerned, the categories of recipients to whom the data are transmitted, the criteria used to determine the data retention period, and the rights that you can exercise on your data. .

6.3. Right of rectification

Inaccurate or incomplete personal data can be corrected. It is in the first place up to the user to make the necessary changes in his “user account”, but you can also send us a written demand.

6.4. Right of deletion

You also have the right to obtain the deletion of your personal data under one of the following assumptions:

Your personal data are no longer necessary for the purposes;

You withdraw your consent to the processing of your data and there is no other legal basis for this processing;

You have validly exercised your right of objection;

Your data has been illegally processed;

Your data must be deleted to fulfill a legal obligation.

CTA Group decides on its own to meet the criteria listed above.

6.5. Right to limitation of treatment

In certain cases, you have the right to request the limitation of the processing of your personal data, in particular in case of dispute as to the accuracy of the data, if your data have been processed illegally, if the data are necessary in the framework of a legal proceeding or the time needed by CTA Group to verify that you can validly exercise your right of deletion.

6.6. Right of objection

You also have the right to oppose at any time the processing of your personal data. CTA Group will stop the processing of your personal data unless it can demonstrate that there are compelling legitimate reasons for the treatment that prevails over your right of objection.

6.7. Right to data portability

You have the right to obtain any personal data you have provided us in a structured, commonly used and machine readable format. At your request, this data may be transferred to another provider, unless this proves technically impossible.

6.8. Right to withdraw your consent

You may withdraw your consent to the processing of your personal data at any time. The withdrawal of your consent does not affect the validity of the processing operations prior to withdrawal.


How to exercise my rights?

To exercise your rights, you must send us a request by email to We will respond as soon as possible, and no later than one (1) month after receipt of the request.


Possibility to file a complaint

If you are not satisfied with the processing of your personal data by CTA Group, you have the right to file a complaint with the Commission for the Protection of Privacy, which will become the Data Protection Authority from May 25, 2018 (